Legal
Privacy Policy
Mental health information is some of the most sensitive data a person can hold. We collect as little of it as we can, and we tell you plainly what happens to what we do hold.
Last updated 26 August 2026
What we collect
We collect only what is needed to run your account and the features you choose to use.
- Account details: email address, display name (a pseudonym is fine) and country.
- Things you save: toolkit items, pathway selections and community posts you write.
- Practitioner applications: qualifications, registration details and documents you upload.
- Affiliate details: payout information if you join the affiliate program.
- Basic technical logs needed to keep the service secure and available.
What we deliberately do not collect
We do not run analytics or third-party tracking on the Need Help Now page or inside the Support Sheet. Those surfaces are unmonitored by design.
We do not store the content of your conversations with Compass, our guide. Only anonymous counts, such as how often a topic had no answer, are recorded, with no text and no identifier.
We do not ask for a diagnosis, and we do not build a clinical profile of you.
We never sell personal information, and we do not share it with advertisers.
Your data, your control
From Account · Settings you can download everything we hold about you as a single JSON file, and you can delete your account.
Deletion removes your profile, saves, pathway data and affiliate records. Community posts are removed or anonymised. Deletion is permanent and cannot be undone.
Who can see what
Access is enforced at the database level, not only in the interface. Members can read only their own saves, pathway data and affiliate figures.
Practitioner registration and licence numbers are held for verification only and are never shown publicly. The directory shows verification status, not the underlying documents.
Contact
For privacy questions, corrections or complaints, contact My Mental Wealth (a QSL Group company) through the contact route published on this site.
This document is written in plain language for clarity. It is under final legal review before public launch; where wording is ambiguous, contact us and we will clarify it.
